Shipping Policy

Shipping Policy

We aim to deliver your Episenz order as quickly and safely as possible. Please review the information below regarding order processing, delivery timelines, shipping charges, Cash on Delivery (COD), and order tracking.

Dispatch & Processing

  • Orders are processed within 1–2 business days from order confirmation.
  • Orders placed before 12:00 PM IST are processed the same business day.
  • Orders placed after 12:00 PM IST, on weekends, or public holidays are processed on the next working day.
  • Once your order is handed over to our courier partner, a Dispatch Confirmation email containing your AWB tracking number will be sent.

Delivery Timelines

The timelines below begin from the date of dispatch. Please allow an additional 1–2 business days for order processing.

  • Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 2–3 business days
  • Tier-1 Cities (Jaipur, Lucknow, Surat, Nagpur, Indore, etc.): 3–5 business days
  • Tier-2 & Tier-3 Cities: 4–6 business days
  • Rural & Semi-Rural Areas: 5–8 business days
  • Remote & Unserviceable Pincodes (North-East India, Jammu & Kashmir, Andaman & Nicobar Islands, Lakshadweep): 7–14 business days via India Post.

Shipping Charges

  • Free Shipping: On orders above ₹1,499.
  • Standard Shipping: Flat ₹79 on orders below ₹1,499.
  • Remote / India Post Locations: ₹129.
  • Replacement & Exchange Orders: Free where the error is on our part.
  • Cash on Delivery (COD) Handling Fee: ₹99 (non-refundable).

Cash on Delivery (COD)

  • Available only for select serviceable pincodes.
  • If COD is unavailable for your location, the option will not appear during checkout.
  • COD is not available for orders above ₹5,000.
  • COD is not available for remote or India Post serviced pincodes.
  • All COD orders require telephonic or SMS confirmation before processing.

Order Tracking

  • Tracking details are sent via email and SMS once your order has been dispatched.
  • You can also track your order through the My Orders section on the Episenz website.
  • If your tracking information has not updated for more than 72 hours, please contact us with your order number.

Failed Deliveries

  • Our courier partners will make up to 3 delivery attempts.
  • If all attempts fail, the shipment will be returned to our warehouse (RTO), and you will be notified via email.
  • Re-dispatch is available upon payment of a ₹79 re-shipping fee.
  • Alternatively, a refund may be issued after deducting the original shipping charges and return shipping costs.
  • Cash on Delivery (COD) orders returned to origin are not eligible for a refund.

Unserviceable Pincodes

  • If your delivery pincode is not serviceable by any of our courier partners, we will notify you within 1–2 business days.
  • You may choose to provide an alternative delivery address or request a full refund.

Need Help?

Email: wecare@episenz.com

Subject: Shipping Query — Order #[Your Order Number]

Response Time: Within 48 business hours

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST