Refund Policy

Refund Policy

Refunds are initiated after returned items successfully pass our quality check (QC) at the warehouse.

Refund Timeline

  • Credit / Debit Card: Refund initiated within 5–7 business days after QC approval, followed by an additional 3–5 business days for bank processing.
  • UPI (GPay, PhonePe, Paytm): Refund initiated within 3–5 business days after QC approval, followed by an additional 1–2 business days for processing.
  • Net Banking: Refund initiated within 5–7 business days after QC approval, followed by an additional 3–5 business days for bank processing.
  • EMI: Refund will be credited towards your outstanding loan balance. Please consult your lender for the applicable processing timeline.
  • Cash on Delivery (COD): Refund initiated within 5–7 business days via NEFT/IMPS to your registered bank account.
  • Episenz Store Credit: Issued within 24 hours of QC clearance and available for immediate use.

COD Refunds

Refunds for Cash on Delivery (COD) orders are processed via direct bank transfer.

Our support team will contact you to collect the following bank account details:

  • Account Holder Name
  • Bank Account Number
  • IFSC Code
  • Bank Name

Email Subject: COD Refund Bank Details — Order #[Order Number]

Non-Refundable Cases

  • Original shipping charges, unless the error was on our part (such as an incorrect product shipped or transit damage).
  • Cash on Delivery (COD) handling fee.
  • Products that do not meet our return eligibility criteria.
  • Orders cancelled at the doorstep or after three failed delivery attempts.

Order Cancellations

  • Before Despatch: Email wecare@episenz.com immediately. Eligible orders will receive a full refund processed within 48 hours.
  • After Despatch: Orders cannot be cancelled once shipped. You may refuse delivery at the doorstep, and a refund will be processed after deducting applicable shipping charges.
  • Repeated refusal of COD deliveries without a valid reason may result in the Cash on Delivery payment option being disabled for future orders.

Contact

Email: wecare@episenz.com

Subject: Refund Query — Order #[Your Order Number]

Response Time: Within 48 business hours

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST